Dr. Gennett is amazing. Our family has been seeing him for years.
I will not recommend this clinic to anyone. I had my first office visit in March this year. Have been recommended orthotics. They said they will place an order for them and told me I was all set at the front desk.
I haven't heard from them in two weeks, so I called back to find out the progress. They said they were waiting for me to get back to initiate a deposit for my orthotics- of which I had no clue about. No invoice, no statement, or a summary of my visit was sent home.
Never seen such irresponsible behavior or taking no stand on an error made and agreed on.
Then I paid my deposit for ordering the orthotics. They said I should expect them in about 6 weeks. After six weeks I called them to find if the orthotics were in, and the receptionist (Laura) at the front desk tells me that she was waiting to hear from me about the deposit. When I said I have a receipt for my payment I made earlier, she said that was used against the office charges for my visit. I did not understand how am I supposed to know about this action done? And why wasnt an invoice sent to me about the same? When I demanded an explanation or an invoice statement (bill) for the same- she gave me their billing department number and asked me to call them for her (her manager's) error of not informing me about the charges and not sending in the statement.
When I called the billing department, (Tina) she said she had no idea of what that deposit was intended for- no information was clearly given by the front desk- hence she applied it for the office charges. So no invoice was sent from that department as well.
Very unprofessional and irresponsible.
Has taken care of me for past4 years did my foot surgery both feet same day awesome Doctor..just dont like the shots in the feet..lol
Parker M Gennett Dpm is a US Doctor based in Binghamton, New York. Parker M Gennett Dpm is located at 134 Riverside Dr, Binghamton, NY 13905, USA.
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